Subramanya Kanoji

Senior Delivery Manager @Accenture in India

Hyderabad, IN

Leading operations for a 390+ member team, including 3 AssociateManagers and 21 Team Leads, with consistent high performance over 3years.• Accountable for client engagement, SLA adherence, performancemetrics, team management, and delivery excellence.• Site Compliance POC: Successfully managed multiple internal andexternal audits with zero findings.• Key Achievements & Strategic ContributionsCost Optimization & CCI Improvement:o Led 100% decommissioning of VPN servers, achieving a monthlycost saving of $15 per user.o Conducted a detailed analysis of DDE incident tickets, identifying35% recurring issues. Developed user-facing troubleshootingdocumentation, enabling self-resolution and reducing DDEdependency from 5.5 to 3.5, directly improving CCI scores.o Mitigated profile-related cost leakage by identifying andtransitioning 100 Gold profile users to Silver, saving $25 peruser/month.o Spearheaded an AHT optimization initiative, reducing averagehandling time from 70 seconds to 33 seconds within 6 months,boosting operational efficiency and productivity.Insights & Impact:o Contributed critical insights to Global Polads during elections inIndia, the EU, and other regions.o Identified trends such as repeated job postings, scammy politicalads, improper use of political hashtags, global issue themes, anddeepfake profiles.o These insights enabled client to significantly reduce redundantvolumes and proactively block scam ads.Recognition & Retention:o Honored with multiple accolades, including the Encore Award,Core Value Champion (Q2 & Q3), and several Best ManagerAwards.o Maintained Pan-India’s lowest attrition rate at 6.40% YTD,earning over 5 “Wall of Fame – Rockstar Manager (SDL)”awards.

Sikkim Manipal University of Health, Medical and Technological Sciences

Master of Business Administration (M.B.A.)

Karnatak University

Bachelor's of Arts

S.V College Gangolli

JOC Diploma