Subodh Tadvalkar

About Subodh Tadvalkar

Strategic Technology Leader with a proven track record in enhancing customer engagement and driving satisfaction through improved self service and automation in digital channels. Expertise in using cutting-edge technologies while prioritizing the right tool for the job to ensure successful business outcomes.Motivational and results-oriented leader with extensive experience managing, motivating, and leading teams from project conception to implementation. Proficient in all aspects of the software development lifecycleAreas of Expertise:Customer Experience : Portals, Mobile app, B2C customer sales channelsContact Center Solutions: Amazon Connect ImplementationConversational AI: Chatbots and Intelligent Voice AssistantsIntegration & Automation: Integration, Orchestration, and API Management (Boomi Platform)IT Service Management: ServiceNow (ITIL, ITSM, Service Catalog)Payments: Implementation and enhancement of custom payment solutions (Chase Paymentech)Web & Mobile Development: Customer experience web portals and mobile appsCloud & SaaS: Google Cloud and AWS experienceSoftware Architecture & DesignTechnology Team Leadership

Experience

1. Senior Manager Application Development

   Mercury Insurance

   Feb 2010 — Present · Brea, CA, US

   I am also responsible for the managing the development and delivery of insurance applications for Mercury Insurance.

Education

• Veermata Jijabai Technological Institute (VJTI)

  Licentiate degree, Electrical Engineering

• Thadomal Shahani Engineering College

  Bachelors, Computer Engineering

  1992 — 1995

• UC Irvine

  Certification Program, Leadership and Management Program

  2006 — 2007

• University of Mumbai

  Bachelor of Engineering - BE, Computer Engineering

Skills

• Sdlc
• Db2
• Agile Methodologies
• Management
• Release Management
• Spring
• Pmo
• Leadership
• Software Project Management
• Crm
• Business Intelligence
• Web Services
• Project Management
• Agile Project Management
• Saas
• IT Strategy
• Sharepoint
• Software Development
• Soa
• Scrum
• Java Enterprise Edition
• Enterprise Software
• Enterprise Architecture
• Weblogic
• Oracle
• Requirements Analysis
• Cloud Computing
• Integration
• Software Development Life Cycle (Sdlc)
• Vendor Management
• Sql
• Visio
• Web Development
• Linux