Subin Nair
Program Manager, Digital Transformation, Mobility and Customer Experience, IoT @ Infosys Limited
- Role
- Program Manager at a Fortune-500 Utility - Customer Services Digital Transformation at Infosys
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Subin Nair
Product vision & strategy, Success criteria • Program planning, budgeting & execution • Establishing ROI, KPI, SLA & Metrics • Technical Pre-Sales/Solution Consulting • Software Delivery Management • Deep learning & Business intelligence • Team formation, Hiring, Training & Coaching • Agile Scrum • Tools – JIRA, Slack
Experience
Program Manager at a Fortune-500 Utility - Customer Services Digital Transformation
Jan 2014 — Present · Los Angeles, CA, US
o Implemented Test Center of Excellence and centralized testing to support multiple parallel projectso Managed a team of 30+ with QA spend of $4M on functional and non-functional testingo Increased YoY revenue from $0.25M to $2M in a span of 18 months with repeat businesso Pursued and Won a subsequent $30M RFP for TCoE implementationo Delivered YoY cost saving of $0.4M through automation with 300% improvement in regression timeo Helped client reduce call center operations cost by 20% by stabilizing online portal and IVR
Education
University of Kerala
Bachelor of Technology, Mechanical Engineering
2000 — 2004
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