Subhrodip Banerjee

About Subhrodip Banerjee

Transforming Global Service Delivery through Cloud Innovation, Observability, and Strategic Modernization.With over 20+ years of experience across domains, I have built my career on a principle: Technology is only as valuable as it is dependable. I specialize in architecting and leading high-scale delivery environments where uptime isn\'t just a metric—it’s a mission-critical requirement for global organizations. Driving Scale at Oracle HealthIn my current role as Director, I oversee global service delivery for a Managed Services portfolio generating $1B+ in annual revenue. My focus is at the intersection of production reliability and digital transformation. I am currently leading the strategic migration of healthcare ecosystems to Oracle Cloud Infrastructure (OCI), ensuring that we balance high-performance delivery with rigorous security and regulatory compliance. Measurable Impact & Value EngineeringI believe that modernization must be self-funding and outcome-driven. By championing automation & establishing Centres of Excellence, I have consistently moved the needle on operational excellence: • Observability & Proactive Healing: Driven the establishment of advanced KPI frameworks for proactive issue identification. I have pioneered the development of rule-based healing systems that mitigate risks before they impact the end-user. • Efficiency: Achieved ~30% efficiency gains through process optimization and automation. • Stability: Driven a 15% reduction in incidents by implementing pro-active service predictability and value engineering. • Cost Control: Reduced external dependencies and OPEX by replacing 3rd-party tools with native Oracle platforms. • National Scale: Previously led high-visibility programs like the UIDAI Authentication & e-KYC and telecom portfolios. Core Expertise • Global Service Delivery: Managed Services, Production Engineering, and Site Reliability. • Observability & Automation: Proactive monitoring, rule-based self-healing, and AIOps roadmaps. • Digital Transformation: OCI Cloud Migration and Service Modernization at scale. • Program Leadership: Managing large-scale public sector and enterprise transitions ($100M+ portfolios). • Operational Excellence: ITSM, Lean Six Sigma, and Agile methodologies (CSM, PSM II).I am a firm believer in building \"Proactive Resilience\"—moving from reactive maintenance to an observability-first mindset. I welcome the opportunity to connect with peers and leaders navigating the complexities of healthcare IT, cloud adoption at scale, and the future of global service delivery.

Experience

1. Director, Production Engineering

   Oracle

   Sep 2024 — Present

   As Director, Production Engineering at Oracle Cerner Healthcare Solutions, I am overseeing global service delivery for healthcare platforms, focusing on cloud migration, service reliability, observability, and governance across enterprise-scale managed services supporting mission-critical clinical systems.Accountable for aligning technology operations with business commitments, improving service quality, and ensuring compliance while supporting Oracle Health’s Managed Services portfolio exceeding USD 1B+ annually through disciplined delivery and performance oversight.Achievements:• Led OCI migration for healthcare systems, ensuring secure and seamless transformation.• Achieved ~30% operational efficiency gains through automation initiatives, process optimization, and tool rationalization, enabling cost savings and resource redeployment.• Reduced system incidents by 15% through creation of Centres of Excellence and value engineering teams focused on performance improvement and service stability.• Reduced OPEX by replacing third-party tools with Oracle-native platforms.• Implemented Observability models, boosting SLA compliance and service quality across the value chain.• Strengthened resilience through cybersecurity, automation, and predictive monitoring.• OCI Migration, Cloud Infrastructure, Agile Frameworks, DevOps Transformation, Observability, KPI Governance, CoE Leadership, ITSM, Service OptimizationSkills:• Digital Transformation• Cloud Migration & Tooling,• Cloud Infrastructure, • Agile Frameworks, • DevOps Transformation, • Observability • CoE Leadership, • ITSM, Service Optimization

Education

• Indian Institue of Planning and Management

  MBA

  2004 — 2006

• Visvesvaraya Technological University

  Bachelor of Engineering (B.E.)