Subhralata Charchi

Customer Relationship Officer @SMFG India Credit

Bengaluru, IN

Manage internal and external stakeholder relationships, ensuring alignment with business objectives and customer satisfaction.• Collaborate with cross-functional teams like risk, IRO & credit manager to implement customer-focused solutions and achieve business goals.• Oversee the end-to-end loan disbursement process, achieving targets and maintaining compliance with regulatory requirements. • Drive customer acquisition and account growth, contributing to business expansion and retention strategies.• Act as a dedicated account manager, handling client inquiries, resolving issues, and ensuring a seamless service experience.• Utilize data-driven insights to optimize processes, enhance customer engagement, and improve operational efficiency.