Subhra Kanti Chatterjee
Senior Consulting Manager @Cognizant
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WORK HISTORY
Senior Consulting Manager @Cognizant
Conducted in-depth market analysis to identify growth opportunities and generate strategic recommendations.• Led cross functional teams in delivering end-to-end consulting and delivery service, ensuring timely and successful completion of programmes with state-of-the-art digital experience focus. • Cultivated and maintained strong client relationships, constantly achieving high satisfaction ratings and repeat business.•Involved and contributed to highly focused proposals for niche global players with very large deal values and successfully crafted the winning propositions.Critical Engagements :British Airways: As Consulting Manager, partnered with the British Airways Commercial team to establish a collaborative framework bridging Business, IT, and Operations for effective Peak Season retail planning and execution. Drawing on global best practices from extensive work with leading retail clients, designed a reusable framework integrating planning, collaboration, and execution—optimised for adaptability across any peak sales period. The pilot was successful, enabling British Airways to achieve a near-seamless sales season with minimal IT and business disruptions. Notably, the framework harmonised seamlessly with established product governance methodologies and a retail-focused execution approach, earning significant recognition and appreciation from the customer’s leadership team.As Programme Manager, oversee one of British Airways’ pivotal initiatives—Customer Onboard Experience programme, highlighted by the pilot launch of the Meal Order App. This application is designed to capture, record, and analyse customer meal preferences, leveraging data analytics to generate actionable insights into route-specific demands and significantly reduce food wastage. Manage this complex, multi-vendor and geographically distributed programme within a dynamic, multi-partner ecosystem, utilising an agile, product-centric DevOps framework to drive delivery and innovation.
EDUCATION
Birla Institute of Technology, Mesra
Master of Computer Applications - MCA
IMT CDL Ghaziabad
Post Graduate Diploma in Retail Management, Retail Management
ABOUT SUBHRA KANTI CHATTERJEE
At Cognizant, my focus is on elevating retail and consumer goods brands, leveraging over a year of deep involvement in developing branding strategies that resonate with markets and consumers. With a proficiency in Azure DevOps and CRM, I have led teams to identify growth opportunities and deliver tailored consulting services.Previously at Tata Consultancy Services, my role fortified client relationships, enabling repeat engagements through high satisfaction. Our team\'s dedication to strategic analysis and end-to-end project delivery has been pivotal in enhancing customer engagement and driving retail innovation.
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