Subhomoy Chattopadhyay
Executive IT @DTDC Express Limited
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WORK HISTORY
Executive IT @DTDC Express Limited
Kolkata, IN
As an IT Executive Engineer at DTDC Express, I provide end-to-end technical support across PAN India for DTDC employees and channel partners. My core responsibilities include resolving L1 and L2 priority tickets, managing Active Directory via ManageEngine, configuring user accounts and corporate emails, and supporting field operations involving printers, routers, and subnetting.I’ve collaborated with 20+ cross-functional teams to handle high-priority technical issues, created knowledge-based SOPs to train both new joiners and experienced team members, and delivered hands-on training to over 30 employees on domain access and software testing. I also contribute to DTDC\'s AI system (DIVA) and work with various VPN solutions including FortiClient, OpenVPN, and Workspace VPN.Currently, I’m expanding my skills in cloud technologies with a goal to transition into a Cloud Administrator role. I’m passionate about continuous learning, documentation, and improving service delivery in dynamic IT environments.
EDUCATION
Modern Institute of Engineering and Technology
Bachelor of Technology - BTech
ABOUT SUBHOMOY CHATTOPADHYAY
IT Executive Engineer @DTDC | L1 & L2 Support | Active Directory | VPNs | Networking | Documentation | Cloud Enthusiast | PAN India Support | Training & SOPs
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