Subhasish Dash
Head - Customer Shared Services @Ideagen
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WORK HISTORY
Head - Customer Shared Services @Ideagen
Hyderabad, IN
EDUCATION
Zinc Smelter Senior Secondary School, Visakhapatnam
Intermediate (10+2), Science
Great Lakes Institute of Management
Executive Post Graguate Program in Management, Marketing Management
KIIT - Kalinga Institute of Industrial Technology
Bachelor of Technology, Information Technology
Timpany School , Visakhapatnam
General Studies
SKILLS
ABOUT SUBHASISH DASH
I build and scale customer-facing organizations that deliver measurable business outcomes.Over the last 16+ years, I’ve worked across Customer Success, Support, and Professional Services — leading transformations that improve customer experience, operational efficiency, and revenue growth.Most recently, I built a Global Delivery Center (GDC) from the ground up — hiring 100+ professionals across functions in under 6 months, achieving 90% SLA and CSAT while supporting 20+ global products. Our team was recognized with the “Team of the Year” award for delivery excellence.What I specialize in:• Building and scaling GDCs (India as a global hub)• Customer Success strategy and lifecycle management• AI and automation in support operations• Driving SLA, CSAT, and retention improvements• Leading large, cross-functional teamsI’m particularly passionate about helping organizations become AI-enabled in how they deliver customer experience — combining global talent, automation, and strong operating models.
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