Subhasish Dash
Head of Customer Shared Success @ Ideagen | Scaling Global Support, Success & PS | Driving AI-Led Customer Operations
- Role
- Head - Customer Shared Services at Ideagen
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Subhasish Dash
I build and scale customer-facing organizations that deliver measurable business outcomes.Over the last 16+ years, I’ve worked across Customer Success, Support, and Professional Services — leading transformations that improve customer experience, operational efficiency, and revenue growth.Most recently, I built a Global Delivery Center (GDC) from the ground up — hiring 100+ professionals across functions in under 6 months, achieving 90% SLA and CSAT while supporting 20+ global products. Our team was recognized with the “Team of the Year” award for delivery excellence.What I specialize in:• Building and scaling GDCs (India as a global hub)• Customer Success strategy and lifecycle management• AI and automation in support operations• Driving SLA, CSAT, and retention improvements• Leading large, cross-functional teamsI’m particularly passionate about helping organizations become AI-enabled in how they deliver customer experience — combining global talent, automation, and strong operating models.
Experience
Head - Customer Shared Services
Jul 2024 — Present · Hyderabad, IN
Education
Zinc Smelter Senior Secondary School, Visakhapatnam
Intermediate (10+2), Science
2004 — 2006
Great Lakes Institute of Management
Executive Post Graguate Program in Management, Marketing Management
2021 — 2022
KIIT - Kalinga Institute of Industrial Technology
Bachelor of Technology, Information Technology
2006 — 2010
Timpany School , Visakhapatnam
General Studies
1994 — 2002
Skills
- C
- Jquery
- Web Applications
- Business Intelligence
- Software Development
- Scrum
- Databases
- Release Management
- Project Management
- Defect Tracking
- Saas
- Visual Studio
- Pl/Sql
- Java
- Data Warehousing
- Mysql
- Manual Testing
- Oracle
- Qtp
- Agile Methodologies
- Microsoft Office
- Business Analysis
- Software Project Management
- Css
- C#
- Asp.net Ajax
- Process Improvement
- Asp.net
- Xml
- Test Planning
- Sharepoint
- Core Java
- Testing
- New Business Development
- Business Development
- Microsoft Sql Server
- Tfs
- Team Management
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