Subhasish Roy

Business Management Consultant - Systems Management & Governance and Alliance Partner Management @Armstrong Wolfe

London, GB

Act as the business lead for the company’s CRM platform, which is central to the success of client service and growth.Map end-to-end company processes, ensuring the CRM reflects and supports these workflows.Drive CI/CD initiatives, ongoing configuration, optimisation, and enhancement of the CRM to meet evolving business requirements and client expectations.Set and enforce policies for data quality, user access, and regulatory compliance to protect client information and maintain system integrity.Maintain and update comprehensive CRM user manuals, process documentation, and configuration records for consistency and knowledge transfer.Serve as the company’s CRM super user, providing expert guidance, troubleshooting, and delivering training sessions to ensure full adoption across teams.Plan, test, and manage CRM upgrades and new feature rollouts to minimise disruption and maximise business value.Pipeline & Sales Cycle Support: Manage the alliance-partner pipeline, tracking opportunities and supporting the CEO in identifying, profiling, and engaging prospective partners through every stage of the sales cycle.Proposal & Onboarding: Lead the preparation of partnership proposals, coordinate approvals, and oversee a smooth onboarding process for new alliance partners.Programme Delivery: Plan and execute the full project cycle of alliance-partner initiatives, ensuring milestones, budgets, and quality standards are met.Reporting & Analytics: Provide timely monthly activity reports detailing partner participation, performance metrics, and key insights.Monitor partner engagement, address issues promptly, and manage future participation to guarantee efficient communication, feedback, and continuous improvement.Offering recommendations to strengthen alliances, optimise joint activities, and align partnership efforts with the company’s long-term business objectives.Managing the engagement of AW alumni and prospect alliance partner related to product validation.

West Bengal Council of Higher Secondary Education

High School Diploma

International Institute for Advanced Training on Control & Automation

Certificate of Training

Maulana Abul Kalam Azad University of Technology, West Bengal formerly WBUT

B.Tech

West Bengal Board of Secondary Education

Matriculation/10th Standard

University of Birmingham

Master of Science - MSc

National Institute of Technology Raipur

Certificate