Subhasish Das

About Subhasish Das

With more than 20 years in the IT Industry and extensive expertise in ServiceNow, I am driving large-scale digital transformations in the Enterprise Service Management (ESM). I bring a strong blend of strategic leadership, architecture design and delivery management to drive large-scale ServiceNow implementations for global clients. My current role is a Capability Lead and Head of ServiceNow Delivery for APAC region. Following are my key responsibilities: Strategy & Planning - Driving strategic alignment between regional business priorities and India GDC’s readiness to deliver on ServiceNow commitments, ensuring cohesive planning and execution across the organization. ServiceNow Technical Consulting - Reviewing and recommending ServiceNow platform implementation strategy and enterprise-grade reference architectures to build a future ready, AI enabled ESM ecosystem across ITSM, AIOps, ITOM, HRSD, IRM, SecOps, LSD, EHS, and custom applications, including Gen AI and Agentic AI. Delivery Leadership - Leading a cross-functional team of 200+ ServiceNow consultants, ensuring delivery excellence, client satisfaction, and consistent alignment of outcomes with business goals by adhering to CM guidance and helping healthy P&L. Governance & Best Practices - Establishing enterprise standards, architectural frameworks, and governance models to enable scalable, sustainable, and compliant adoption of ServiceNow across the organization. Providing governance oversight to project delivery and compliances. Mentorship & Enablement - Developing high-performing teams by mentoring ServiceNow developers, administrators, and consultants, fostering skill growth, capability uplift, and career development. Accelerating Growth - Acting as a strategic growth enabler by shaping business decisions with key client stakeholders to accelerate ServiceNow adoption, expand platform capabilities, and realize efficiency, digitization benefits, and enhanced employee/customer experiences.EducationMBA, Information Technology - Symbiosis International UniversityCertifications accomplished:PMI PMP ®ServiceNow CSAServiceNow CIS ITSM, HRSD, SPMServiceNow Partner Sales – ITSM & DevOps, Cloud Observability, HRSDServiceNow Presales – ITSM, HRSDServiceNow Micro-cert 6XServiceNow Technical PM BadgeITIL 4 FoundationSIAM ProfessionalCertified Scrum MasterSix Sigma Green BeltVerism FoundationIBM Watson X FundamentalIBM Design Thinking

Experience

1. Servicenow Regional Delivery Head - Apac

   Capgemini

   Mar 2025 — Present · IN

   As the ServiceNow Delivery Head for APAC, I lead the end-to-end delivery of ServiceNow solutions across the APAC region from the India GDC. My primary focus is on building scalable and profitable service lines (such as ITSM, IRM, HRSD), fostering innovation, and developing cutting-edge solutions.*Key Responsibilities:*Business Strategy - Defining and executing the ServiceNow business strategy and roadmap aligned with organizational objectives for the APAC region- Serving as the primary point of contact for all ServiceNow technology stacks and product suites, advising customers on how the platform can address complex business challenges- Identifying new business opportunities and strengthen market positioning.Team & Capability Building - Recruiting, and managing a high-performing team of developers, administrators, and consultants- Establishing certification programs, career paths, and continuous learning initiatives- Developing reusable assets, accelerators, and best practices to enhance delivery efficiency.Delivery & Operations - Implementing robust governance models, delivery frameworks, and operational processes (including Build, DevOps, and testing)- Overseeing project execution to ensure high-quality, timely, and cost-effective delivery- Defining and monitor performance metrics (KPIs) and manage practice budgets and ROI.Client & Commercials - Collaborating with Sales, Marketing, and Pre-Sales teams to drive go-to-market strategies- Leading solution design, proposal development, and technical discussions with clients- Acting as a trusted advisor, nurturing client relationships and ensuring customer satisfaction.Technical Oversight - Driving platform modernization, architecture improvements, and adoption of new capabilities- Overseeing technical design, integration, and compliance with security and regulatory standards.

Education

• SYMBIOSIS INTERNATIONAL UNIVERSITY

  MBA, Information Technology

  2004 — 2006

• Utkal University

  Bachelor in Information Technology and Management, Software Design

  2000 — 2003