Kaja Subhash Chandra Bose
Director, Customer Success @Hooper Labs Inc
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WORK HISTORY
Director, Customer Success @Hooper Labs Inc
Hyderabad, IN
Deployments & Support I am the mastermind behind the solutions that fit the clients’needs like a glove. I deliver them with speed and precision, and make sure the clientsare happy and satisfied with the results. I also keep the solutions up to date andcustomized with the latest features and reports.Customer Retention: I am the voice of the company to the clients. I keep in touch withthem regularly and listen to their feedback and concerns. I solve any problems theyface with grace and efficiency.Finance and Ad min: I am the gatekeeper of the contracts, invoices, and renewals. Imake sure they are clear, accurate, and compliant with the company standards andpolicies.Team Management: I am the leader of a team of brilliant and talented professionals.I train them, inspire them, and motivate them to achieve their full potential. I alsocreate a fun and collaborative work environment for them.Services Management: I am the liaison between the services division and the seniormanagement. I manage the resources and lo gistics for the division, and align its goalsand strategies with the company vision and mission.Quality Assurance and Automation Manual Testing, API Testing with Python,Automation Framework DesignProduct Release Management Review and prioritize bugs and enhancements forrelease cycles based on customer feedback and roadmap, coordinate and execute ondemand and scheduled releases, work with server, client, and mobile teams
EDUCATION
Vinayaka Mission's Research Foundation - University
M.SC(IT), Information Technology
ECIL Electronic Corporation of India Limited
ADST, Computers
Microsoft Corporation
MCP, Computers
SKILLS
ABOUT KAJA SUBHASH CHANDRA BOSE
Career Objective:I aspire to have a dynamic and rewarding career in Customer Success, where I can leverage my skills and experience in Product Deployment, Product Delivery, Customer Success, Solution Architecture, Technical Support QA / Mainstream. I aim to align with the business goals and contribute to the technical vision of the product or functional group, while leading and supporting product teams to deliver value to internal and external customers. Knowledge and Skills:• Master’s in Science (IT) with 12+ Years of industry experience with startup and large companies.• 8+ Years of Technical Team management, experience in change management.• Broad Track record of success in enabling customer success and product deployment on-time and within budget.• Expertise in Mobility, Virtualization, Identity Management, SSO and Cloud Technologies (vision towards Digital and Artificial Intelligence technologies).• Proactive vs Reactive Approach to achieve quantifiable success rating.• Drive End-to-End POC’s, Red Accounts and Production Deployments for Strategic Customers and Account Management (Technical).• Efficient Field and Engineering Loopback.• Mobility Tech Talks and Technical Training for XenMobile.• Creating training programs for Support, SE and Consulting.• Small 7-member team delivered 25+ successful product deployments per quarter across the globe.• Expertise in co-ordination and communication between geographically distributed teams.• Expertise in designing best practices for product deployment.• Expertise Management and/or Individual Consultant in the field of Deployment, Quality Assurance, Identity Management Systems & Single Sign On.• Applications Management and Project Management with skills in Problem solving, Analysis, Communication, Design, Development, Support, Automation, Efficiency Improvement.• Ability to adapt and work efficiently in a rapidly changing environment, willingness to be an active team in hierarchy.
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