Subhash Chandra

About Subhash Chandra

Senior Program and Product Management leader with 15+ years of experience driving large-scale operations, risk, compliance, and technology-enabled transformation across e-commerce, retail, hospitality, and entrepreneurial environments. I specialize in leading complex, cross-functional programs and translating ambiguity into measurable business outcomes through data-driven decision making and operational excellence.Currently, I serve as Program Manager – External Fulfillment, India at Amazon, where I lead high-impact initiatives spanning operations, risk, and marketplace compliance. I work closely with business, legal, and technology teams to scale fulfillment networks, strengthen governance, improve seller experience, and optimize cost-to-serve across large and diverse ecosystems.In recent years, I have delivered multiple high-impact programs and products generating nearly INR 1B in annual business value, improving operational speed, reducing risk exposure, and enhancing customer and seller outcomes. My work has focused on automation, process simplification, and capability building to enable sustainable, long-term improvements rather than one-off fixes.Previously, I led global benchmarking and productivity programs based in Japan, partnering with international stakeholders to define best practices, establish performance benchmarks, and drive consistent execution across regions. This experience strengthened my ability to operate effectively in global, multi-cultural environments and influence outcomes without direct authority.Earlier at Amazon India, I played a key role in launching and scaling technology-led last-mile and fulfillment programs, helping the network achieve global standards while significantly improving cost efficiency and operational productivity. I also served as a Delivery Station Manager, where I led large teams, delivered rapid operational turnarounds, and built strong talent pipelines.Before Amazon, I held leadership roles at Landmark Group (UAE) and Yum! Brands, focusing on business excellence, product launches, training, and P&L ownership. I also bring entrepreneurial experience as a co-founder of an education trust, building institutions and programs for underserved communities.I hold an MBA in Operations, am Six Sigma Black Belt certified, and have received multiple awards for operational excellence, innovation, and people development. My interests include operations strategy, product-led transformation, Process engineering, quality improvement, leadership development, and executive teaching.

Experience

1. Senior Program Manager

   Amazon

   Apr 2025 — Present · Karnataka, IN

   Partner with business/category teams to ensure seamless integration between EF operations while driving scale-up initiatives• Develop and implement performance improvement policies, with focus on defect reduction and continuous process enhancement• Build long-term capabilities for improved forecasting accuracy and reduced cost-to-serve metrics• Drive operational excellence through standardized procedures and data-driven solutions to achieve exceptional results

Education

• CBSE

  10th, 12th

• Kendriya Vidyalaya

  Intermediate C.B.S.E Board, science

  1993 — 1994

• Sikkim Manipal University - Distance Education

  Master of Business Administration (M.B.A.), HR

  2010 — 2012

• Mangalore University

  BHM, Hospitality

  1998 — 2002

• Isha Foundation

  Inner engineering , Self-Awareness and Personal Assessment

• Mangalore University

  Bachelor of Science, Statistics

• Welingkar Institute of Management

  Master of Business Administration, Geometry/Geometric Analysis

  2013 — 2015

• Kendriya Vidyalaya

  12th, Science

  1996 — 1998

Skills

• Self-Confidence
• Training
• Customer Satisfaction
• Team Management
• Influential Communicator
• Performance Management
• Employee Training
• Food & Beverage
• Customer Service
• Leadership
• Recruiting
• Employee Engagement
• Employee Relations
• Presentation Skills
• Instructional Design
• Team Building
• Management
• Talent Management
• Operations Management