Subhash Sinha

About Subhash Sinha

I am currently working as a Technical Lead with Concentrix EPS, where I manage a team of 10 Support Engineers. An Optimistic Cloud Operations Engineer with proven experience in Azure, and hybrid server infrastructures cloud security administration; failover clustering; and virtualization (Hyper-V and VMware vCenter). Proficient in Hyper-V virtualization (Nested, Quick, and Live Migration, Replication), storage solutions, Windows Server Backup, VSS architecture, deduplication, quorum models, dynamic vote configuration, and Cluster Shared Volumes. Key Skills: • Microsoft Virtualization (Hyper-V) setup and management; • Windows Failover Cluster (20••••25) creation, management, and troubleshooting; • Hyper-V high availability and live migration issue resolution; • Windows storage stack, storage pool, and disk management; Windows Server Backup and VSS; • Root cause analysis for Failover Cluster and Hyper-V issues. • Disk issue resolution (basic and dynamic, MBR/GPT recovery); file system troubleshooting (NTFS corruption, ReFS issues). • Software RAID and disk mirroring.• Adept at troubleshooting directory services, file permissions, user rights. • Server performance, and storage performance issues. • Experienced in using Microsoft Sys internal tools like: Perfmon, Procmon, Storport, Diskprobe, DiskSPD etc. • Extensive experience troubleshooting Windows Server operating systems, including Failover Cluster, VSS, Windows Storage Stack, Hyper-V, Windows Networking, Active Directory, DHCP, DNS, and FSMO. • Experienced with modern hybrid infrastructures (Azure Local - 22H2, 23H2), Stack HCI 23H2 deployment, S2D and SDN configuration and troubleshooting. I have grown within the organization through multiple roles, including Support Engineer, Subject Matter Expert, Tier 2, Senior Tier 2, and now Technical Lead. Develop technical readiness plans for the team and support engineers’ skill development. Mentor engineers on technical knowledge, incident handling, and customer communication. Lead weekly technical triage meetings and track progress on open cases until resolution. Work with management to identify trends, gaps, and improvement opportunities. Coordinate with other teams to acquire resources needed for solving complex issues. Promote knowledge sharing and best practices within and across teams. Provide technical direction, review solutions, guide new escalation engineers, and act as a role model. Handle escalations from enterprise customers and conduct technical interviews to support hiring.

Experience

1. Technical Lead at Microsoft Eps

   Concentrix

   Jan 2024 — Present · Pune, IN

   I am currently working as a Technical Lead with Microsoft EPS, where I manage a team of 10 Support Engineers. My main responsibility is to improve the technical performance of the team by identifying skill gaps, guiding engineers, and ensuring high-quality customer support. I also help resolve customer issues quickly, handle case escalations, and mentor engineers during critical situations. In addition, I contribute to improving internal processes and support tools.I have grown within the organization through multiple roles, including Support Engineer, Subject Matter Expert, Tier 2, Senior Tier 2, and now Technical Lead.Team Leadership• Develop technical readiness plans for the team and support engineers’ skill development.• Mentor engineers on technical knowledge, incident handling, and customer communication.• Lead weekly technical triage meetings and track progress on open cases until resolution.• Work with management to identify trends, gaps, and improvement opportunities.• Coordinate with other teams to acquire resources needed for solving complex issues.• Promote knowledge sharing and best practices within and across teams.• Provide technical direction, review solutions, guide new escalation engineers, and act as a role model.• Handle escalations from enterprise customers and conduct technical interviews to support hiring.

Education

• Radha Govind University

  B.Com, Art/Art Studies, General