Subhash Kumar Ash
Senior Engineer With Kyndryl at ITS
- Role
- Senior Customer Support Engineer with Kyndryl at its at Tata Group
- Location
- Jamshedpur, JH, IN
- LinkedIn followers
- 500 followers
About Subhash Kumar Ash
I am a IT professional with high skills and management.
Experience
Senior Customer Support Engineer with Kyndryl at its
Nov 2017 — Present · Jamshedpur, IN
Senior Engineer with Kyndryl & Information Technology Services- Technical support to all VC/TP clients, facilitate correct preparation, implementation and operation of all aspects of all audio visual, Telepresence, video conference, audio conference, display and presentation technologies. Operational and technical knowledge of Event Support, Video/Audio Conferencing, Audio Visual Systems and their related technical fundamentals. Provide positive customer service functions and understand the various technologies in the video conferencing field. Site Management with VC / TP Help Desk Management will be Responsible For First & Second Level User Calls & Inquiry for VC/TP. Software Installation and PC/Laptop Trouble Shooting, Skills to Provide Remote Support on Phone or Through online. IBM Notes 9.0.1 FP4 Support, Customer Management, User Management, Call Management.Role Summary - Video conference (VC) Telepresence (TP) and Audio conference (AC) support. Webcasting, WebEx, Live Events, Live Meeting and Events support. AV Technical support, Fault Rectification and Escalation of VC. Dealing With VC / TP Related Bookings and Reservations.Customer Service Skills -• User support in a Small, Medium and Large size company environment.• Thorough understanding of Event support and associated technologies.• Knowledge of touch screen and control technology.• Knowledge in Audio & Video conferencing systems.• Knowledge in Virtual meeting room and Gateway Technology• Adaptable to various clients’ needs and their AV systems and technologies.• Generate Daily VC Reports, Regular Scheduled Meetings and Feedback.• Ability to deal effectively with senior and mid-level executive/management teams in resolvingtechnical conferencing issues and questions.• Web Conferencing with Good knowledge of LiveMeeting, NetMeeting and Polycom web streamingapplications and technologies.• Independent problem solving & User handling skills.
Education
Jharkhand Academic Council ,Ranchi
12th, Poultry Farming (Vocational Education)
2008 — 2010
Wipro Limited
Laptop Certification, Computer Hardware Technology/Technician
2016 — 2017
Jharkhand Jankalyan Sanstha
Diploma of Education, Diploma in Computer Hardware & Networking
2012 — 2013
Jharkhand Academic Council , Ranchi
10th, All
2003 — 2008
Hindi Hon from Ranchi university
B.A, Hindi Language and Literature
2010 — 2013
Tata Steel Digieshala (Capability Development)
Computer Hardware Networking, Computer Hardware & Networking
2019
NIIT
Software Engineering, Computer Software Engineering
2013 — 2016
Skills
- Business Development
- Networking
- Windows Server
- Operations Management
- Sourcing
- Recruiting
- Team Management
- Talent Acquisition
- Hardware Support
- Vendor Management
- Microsoft Office
- Remote User Support
- Troubleshooting
- Computer Support
- Hardware Diagnostics
- Screening
- Team Leadership
- Software Installation
- Help Desk Support
- Client Services
- Management
- Customer Support
- IT Service Management
- Client Relations
- Mis
- Microsoft Excel
- Photography
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