Subharun Paul
Customer Success at Altor | Ex-RIL | SSU ’23 |
- Role
- Customer Success Associate at Altor Smart Mobility
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Subharun Paul
Detail-oriented operations and customer support professional with experience in telecom infrastructure, manufacturing operations, and smart mobility products. Proven ability to manage service tickets, maintain CRM documentation, and coordinate between field teams, vendors, and internal stakeholders. Hands-on exposure to SAP CRM, process compliance, service analytics, and escalation handling. Adept at improving customer experience through timely resolution, structured communication, and feedback-driven process improvements. Holds a B.Tech in Civil Engineering with strong analytical and organizational skills. Currently working at Altor Smart Mobility as a Customer Support Executive, handling multi-channel customer interactions including calls, WhatsApp, email, and social media. Strong expertise in Bluetooth device troubleshooting, product onboarding, and post-sales support.
Experience
Customer Success Associate
Oct 2025 — Present · Kolkata, IN
Education
Seacom Skills University
Bachelor of Technology (Integrated), Civil Engineering
Delhi Public School - India
ICSE
Sh. Jain Silpa Shikhsha Kendra, Kolkata
Senior Secondary Examination
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