Subharthy Deb
Senior Customer Success Manager | Churn Management, Customer Success
- Role
- Senior Customer Success Manager at Leena AI
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Subharthy Deb
At Rackspace Technology, my focus is on fostering enduring partnerships and spearheading customer success initiatives. Navigating the complexities of cloud-based solutions, our team ensures exemplary service delivery and maintenance schedules, underpinned by strategic contract negotiations and service improvement plans. The proficiency in churn management and CRM has been central to enhancing customer retention and satisfaction.Reflecting on my recent tenure at cadeploy, I contributed to the meticulous execution of customer projects and facilitated seamless communication across teams, thereby optimizing the delivery cycle. My approach is rooted in a dedication to understanding client needs and translating them into actionable strategies, which has consistently resulted in the successful management of key accounts and the delivery of tailored cloud technology solutions.
Experience
Senior Customer Success Manager
Jul 2024 — Present · Gurugram, IN
Education
Indian Institute of Management Kashipur
Executive Development Program
2024 — 2025
Loyola Institute Of Business Administration
PG
2021 — 2022
North-Eastern Hill University
Bachelor of Commerce - BCom
2007 — 2010
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