Subhalakshmi P.

Senior Payments Advisor @Monzo

Worcester Park, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2023 — Present

Senior Payments Advisor @Monzo

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London, GB

In this role I will be managing, troubleshooting and resolving queries surrounding payments including not limited to BACS, FPS and Mastercards as well as International Payments. Key responsibilities includes managing BACS, FPS and Mastercard, as well as Claims (DDIC),(CPR),(CASS), Merchant Acceptance Reports, Instructions, Bacs Recalls, Interbank Communications and Int Payments.Writing documentation and maintaining records. Also, Interacting with clients from an escalation point of view to de-escalate any complex issues.

EDUCATION

2006 — 2009

MOP-Vaishnav College For Women

Bachelor's degree

2004 — 2006

C.S.I Jessie moses higher secondary school

Economics

SKILLS

Data AnalysisAccessSdlcNegotiationDigital MarketingProcess ImprovementLeadershipCustomer ServiceRequirements AnalysisBusiness StrategyTeam LeadershipMarket ResearchTeamworkBankingRisk ManagementMicrosoft ExcelCrmBusiness Process ImprovementRetail BankingDigital Banking

ABOUT SUBHALAKSHMI P.

With over 12 years of experience in financial services, I specialize in account…

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Subhalakshmi P. — Senior Payments Advisor at Monzo in Worcester Park, GB | Unifers