Subhankar Mondal

About Subhankar Mondal

Hotel Manager at OYO with experience across hospitality operations, guest relations, and property management. Previously Assistant Cluster Manager at Otostays and Guest Relations Officer at Zolostays. Focused on service excellence, operational efficiency, and delivering exceptional guest experiences.

Experience

1. Hotel Manager

   Oyo

   Nov 2025 — Present · Gurugram, IN

   As a Hotel Manager at OYO, I am responsible for overseeing daily property operations, ensuring a smooth guest experience, and maintaining high service standards. My role includes managing check-ins and check-outs, coordinating housekeeping, handling guest queries and escalations, and monitoring occupancy and revenue performance. I work closely with operations teams to maintain property quality, resolve issues promptly, and optimize guest satisfaction scores. Additionally, I ensure compliance with OYO processes, vendor coordination, inventory control, and reporting through internal systems.Key Responsibilities: Guest experience management and issue resolution Daily operations oversight and property upkeep Coordination with housekeeping and maintenance teams Occupancy, revenue, and performance tracking Vendor and inventory supervision SOP adherence and audit readiness Staff support and training as required

Education

• Karnataka State Open University

  Bachelor of Arts - BA, Genaral

• MERTALA D.B HIGH SCHOOL

  12th Standard