Subhankar Mitra

About Subhankar Mitra

Core Competency- Administered 24/7 mission-critical SQL, MySQL & Aurora MySQL Server environments ensuring continuous performance and availability, including On-call responsibility- DB installation, upgradation & configuration- End to end monitoring & closing of Changes, Incidents, Problem tickets, Vulnerabilities & Service requests- Administered database security by defining access controls, managing roles/permissions, and performing regular audits. Performed monthly OS/SQL patches. Used GitHub for version control and deployments- Hands-on experience with SQL Server Management Studio, SQL Profiler, Database Tuning Advisor and monitoring platforms. Skilled in managing SQL Server on Windows Server environments with integration into Active Directory- Exposure to cloud-hosted databases including AWS RDS, EC2, Aurora MySQL- Migrated on-premises SQL Server databases to AWS EC2 instances, ensuring minimal downtime and full data integrity during the transition. Utilized AWS SCT to assess and convert database schemas, and AWS DMS and CDC for continuous data replication and migration- Migrated legacy mainframe databases to AWS EC2 and Amazon RDS, ensuring data consistency, referential integrity, and smooth transition from on-premises systems. Implemented automation techniques using Python- Configured MySQL Aurora from scratch & ensured smooth setup- Ability to drive strategic leadership across projects, operations, and service delivery to align with organizational goals- Hands-on with Identifying, assessing, and mitigating risks/issues across projects and programs, effective usage of RAID logs, DMAIC- Partnered with internal stakeholders, clients, and vendors to drive project outcomes and optimize delivery capabilities- Worked effectively in fast-paced, dynamic, and evolving environments with a proactive and adaptable mindset- Resolved client escalations, lead risk management, and implemented conflict resolution strategies to maintain service integrity- Process Transition & Transformation- Quality Assurance, Risk & Compliance Management- AI – Copilot (Data Integration service), Lean Six Sigma, Continuous Improvement, RPA exposure- Multi-Domain Experience – Utilities | Insurance | Technical Help Desk- Served as the primary point of contact when there are Production Issues, quality, policy modification, update/modification of contractual agreement, License management and escalations- Quality & Transformation: Transactional quality monitoring, error analysis, workflow enhancement, dashboard reviews. Managed NPS/CSAT.

Experience

1. Tower Lead

   Tata Consultancy Services

   Jul 2017 — Present · Kolkata, IN

Education

• Hindustan Academy

  BCA, Computer Programming, Specific Applications

  2001 — 2004

• Bangalore University

  Bachelor’s Degree, Computer Application

  2001 — 2004

Skills

• Business Process Improvement
• Recruiting
• Open to New Ideas
• Green Belt
• Developing Client Relationships
• Employee Engagement
• Team Management
• Project Management
• Customer Service
• Service Delivery
• Mentoring
• Customer Relationship Management (Crm)
• Business Process Outsourcing (Bpo)
• Coaching
• Motivational Speaking
• Operations Management
• Performance Management
• Quality Management
• Employee Recognition
• Team Leadership
• Employee Relations
• Management Information Systems (Mis)
• Career Development Coaching
• Business Process
• People Management
• Management
• Six Sigma