Subhankar Deb
Analytical Professional | Big Data | Cloud Analytics | Global Trade Operations
- Role
- Customer Support Analyst at Concentrix
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Subhankar Deb
Detail-oriented Ad Operations Analyst with hands-on experience in CM360/PRISMA campaign…
Experience
Customer Support Analyst
Feb 2025 — Present · Bengaluru, IN
Resolved customer issues via voice and chat channels, ensuring timely service and customer satisfaction. Collaborated with cross-functional teams to handle escalations and maintain business continuity. Monitored recurring issues and suggested process improvements, reducing errors and improving efficiency. Consistently achieved SLA compliance, first-contact resolution, and quality benchmarks.
Education
The State University of New York
Post-graduate Diploma
2024 — 2025
North Eastern Regional Institute of Science and Technology (NERIST)
10+2 Equivalent (Base Module)
2017 — 2019
North Eastern Regional Institute of Science and Technology (NERIST)
B.Tech
2019 — 2023
360digiTMG
Professional program in Data Analytics
2023 — 2024
South Point School , Guwahati, Assam
Matriculation
2016 — 2017
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