Subham Sengupta
D&L Specialist @Crocs Inc. // Ex-MagicBricks // Ex-LivSpace // Ex-ITC Ltd. // Ex-Godrej & Boyce
- Role
- Distribution and Logistics Specialist at Crocs, Inc.
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Subham Sengupta
Supply Chain and Logistics professional with 7+ years of experience managing large-scale…
Experience
Distribution and Logistics Specialist
May 2024 — Present · Mumbai, IN
Managing CJ Darcl 3PL logistics for B2C and D2C operations (Crocs and Heydude).2. Monitoring forward and reverse logistics until cycle closure (delivery or refund post-GRN).3. Handling customer escalations via CST under D&L KRA, including high-aging shipments, partial, missing, incorrect orders, and return issues.4. Ensuring zero SLA breaches for marketplace orders to prevent delisting, business loss.5. Collaborating with Infosys, Increff, Magento, and ShipRocket to resolve sync errors, AWB mismatches, and remote issues.
Education
NORTH EASTERN REGIONAL INSTITUTE OF MANAGEMENT(NERIM)
Bachelor of Business Administration - BBA
2015 — 2018
Guru Teg Bahadur Academy
Business/Commerce, General
2013 — 2015
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