Subham Raha

Program Manager II

Role
Program Manager Ii at Amazon
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Subham Raha

Program Manager | Amazon| 9 yrs experience |Driving Operational Excellence & Customer-Centric Innovation | Program Management | Data Analysis | Risk MitigationKey Responsibilities:*Led end-to-end program management across global e-commerce platforms, driving initiatives aligned with organizational goals, timelines, and quality standards.*Collaborated cross-functionally with engineering, science, policy, and operations teams to deliver scalable, customer-centric solutions.*Applied Lean, Six Sigma, and Agile methodologies to improve workflows, reduce operational inefficiencies, and enhance program execution.*Defined project scope, goals, and deliverables, ensuring alignment across stakeholders and business functions.Key Achievements:*Launched and managed programs to expand fraud detection into newly opened global e-commerce marketplaces.*Implemented process improvements that increased operational effectiveness and enhanced platform security.*Developed quality assurance frameworks and testing strategies that improved customer satisfaction and reduced error rates.*Established data-driven feedback loops for continuous improvement, incorporating insights from both customers and internal stakeholders.*Delivered programs under tight deadlines with cross-border teams, maintaining high quality while mitigating risks proactively.Skills -Core Project & Program Management:Project ManagementProgram ManagementCross-functional Team LeadershipAgile Methodologies (Scrum, Kanban)Lean Six SigmaRisk ManagementBusiness & Data Skills:Data AnalysisBusiness AnalysisMetrics & KPI TrackingDashboarding & Reporting (Excel, SQL, or relevant tools)Process OptimizationStakeholder & Communication Skills:Stakeholder ManagementExecutive CommunicationStrategic PlanningChange ManagementConflict ResolutionContinuous Improvement & QA:Continuous ImprovementQuality AssuranceRoot Cause AnalysisOperational ExcellenceCustomer Experience Improvement

Experience

  1. Program Manager Ii

    Amazon

    Nov 2025 — Present

Education

  • SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

    Master of Business Administration - MBA, Operations Management and Supervision

    2019 — 2021

  • JIS College of Engineering

    Bachelor of Engineering (B.Eng.), Mechanical Engineering

    2012 — 2016

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Subham Raha — Program Manager Ii at Amazon in Bengaluru, KA, IN | Unifers