Subham Mukherjee

Operations Team Lead @iMerit Technology

Kolkata, IN

As a results-driven Team Leader with over 5 years of diverse experience in operations, project execution, and business development, I specialize in delivering high-impact performance in fast-paced BPO environments. I currently lead a hybrid team of 45+ professionals at Teleperformance Global Services, driving operational efficiency, client satisfaction, and continuous improvement across key metrics.My strengths lie in team development, process enhancement, and leveraging data to support smart decision-making. I bring proven success in coaching for performance, managing client relationships, and aligning teams toward business objectives.Recognized multiple times as \"Best Team Leader\" in 2023 and 2024, I am passionate about people leadership and building high-performing, motivated teams. With prior experience in political consulting and business development, I bring a unique blend of strategic insight and ground-level execution.I’m now looking to broaden my impact by contributing to a forward-thinking organization focused on excellence in customer experience and operational leadership.