Subham Kumar Verma
Chargeback & Dispute analyst | Process Developer at Genpact | Visa/Mastercard/CITI Compliance | Fraud & Non-Fraud Domain
- Role
- Process Developer at Genpact
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Subham Kumar Verma
Chargeback & Compliance Analyst | 5 Years in Financial Services I help banks…
Experience
Process Developer
May 2025 — Present · Noida, IN
Investigate and process chargeback claims in accordance with card network rules (Visa, MasterCard, Amex, Discover) and internal SLAs.Analyze transaction data, supporting documents, and merchant/customer communication to determine claim validity.Prepare, submit, and track representments or pre-arbitrations with strong attention to detail and compliance.Communicate effectively with issuing/acquiring banks and merchants to resolve disputes in a timely manner.Collaborate with internal stakeholders to escalate unresolved issues or exceptions.Ensure 100% accuracy and compliance in data entry and case documentation within the dispute management system.Maintain and update knowledge of changing chargeback regulations and best practices.Meet or exceed daily/weekly productivity and quality targets as defined by the process KPIs.Assist in audit and risk mitigation by maintaining records in accordance with policy standards.Contribute to process improvements and suggest automation opportunities for operational efficiency.
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