Subham Gupta
Data Provisioning and Analytics|Chiller|Connected Assets & Lifecycle digitally enabled Solution| Refrigeration Systems|Energy Engineer|HVAC|BMS|Solution Engineer|
- Role
- Solution Engineer-chiller at Johnson Controls
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Subham Gupta
CHVAC.Building Automation System.AI and ML.IoT.Asset Analytics.Abound Platform.Data Analytics.Niagara Platform.Savvy Application.Technical Report.
Experience
Solution Engineer-chiller
Oct 2025 — Present · Gurugram, IN
Performed Connect Equipment Portal (CEP) reviews, analyzed results, and generated detailed reports and recommendations for branches and customers to optimize system efficiency and reliability.Provided technical feedback on chiller serviceability and enhancements for the connected equipment portal to improve asset monitoring and remote diagnostics.Collaborated with field teams to support the connection, commissioning, and troubleshooting of chillers and other HVAC equipment.Deployed HVAC domain-specific playbooks to standardize remote service delivery, including workflow tracking, SLA adherence, documentation, and partner supervision across multiple countries.Managed all compliance activities within the Remote Operations Center (ROC) to ensure adherence to corporate and industry standards.Directed operations management activities, ensuring consistent implementation and continuous improvement of standard operating and communication procedures.Designed and enforced efficient request handling and escalation policies to ensure high customer satisfaction and timely issue resolution.Reviewed and validated technical and operational reports prepared by team members to ensure quality, completeness, and accuracy.Coordinated with local support centers to address technical challenges and enhance service efficiency.Interfaced with internal and external stakeholders to proactively prevent and resolve operational and technical issues.Diagnosed and resolved complex chiller system performance problems to minimize downtime and enhance reliability.
Education
Veer Bahadur Singh Purvanchal University, Jaunpur
Bachelor's degree, Mechanical Engineering
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