Subham Chhotray
Emerging Technologies & Innovations @ CPG | Smart Assistants | Sales Tech | Program, Product Manager @ Mondelēz International | SPJIMR, PGDM\'24 | Deloitte |
- Role
- Product Manager - Smart Assistants at Mondelēz International
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Subham Chhotray
Product Manager with 4+ years of experience building and scaling 0→1 and growth-stage…
Experience
Product Manager - Smart Assistants
Jun 2024 — Present · Mumbai, IN
Defined and executed a modular GenAI roadmap across Sales, Marketing, and Finance, delivering $1M+ in business impact and driving 15% growth in regional adoption.• Led end-to-end product development for RAG-based GenAI Helpdesk and Creative Brief Generator; scaled across 5+ regions, reduced manual effort by 40%, and enabled $500K+ in annual savings.• Established a Smart Assistants Center of Excellence, launching 5+ AI products that improved team productivity by 30% and achieved $400K in cost savings.• Built a centralized performance dashboard and governance framework, improving ROI by 15% across AI initiatives and streamlining cross-team alignment.• Embedded structured feedback loops and UX research into agile sprints, increasing NPS by 35% and reducing friction in the GenAI Helpdesk by 25%.• Defined KPIs and implemented real-time data dashboards to track product success; used A/B testing to improve SLA adherence by 20% and reduce user drop-offs by 25%.
Education
Michigan State University
Global Fast track - International Exchange, Business Administration and Management, General
Veer Surendra Sai University Of Technology ( Formerly UCE ), Burla
Bachelor of Technology - B.Tech, Electronics and Telecommunication Engineering
2015 — 2019
Kendriya Vidyalaya
Science
2013 — 2015
SPJIMR SP Jain Institute of Management & Research
Master of Business Administration - MBA, Information Management
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