Subhajit Das
Data Scientist | MS @ LJMU
- Role
- Data Scientist at IBM
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Subhajit Das
Wiley Certified Data Scientist (CZN-CDS-KOL-28•••••02) with an over 9 years of experience…
Experience
Data Scientist
Feb 2022 — Present · Kolkata, IN
BAP Ticket\'s Entity Extractions & Use Case Mapping to AIOps: The system uses pattern matching, CRF, Logistic Regression, and XGBoost models to extract entities from log or problem text. The system integrates MongoDB, FAISS, and machine learning models to automate support ticketclassification. It uses deep learning and GenAI models to enhance mapping accuracy to a specific use case. And It Automated Bap Tickets Stat Report Generation.•IXP Agentic AI – Designed a multi-agent chatbot for automated order & ticket handling with intelligent routing (Order, Ticket, and Visual HTML Generator agents).•AOTS Ticket\'s Solution Generation: Provides Gen AI recommended resolutions with code snippets for detected issues using GPT-4.0 & Mistral 7B-based RAG systems.Integrates with AOTS ticketing to auto-generate solutions from customer problem statements.• ARank or Non ARank Warranty (Auto Mobile) Claims Text Classifications -To identify the severe (ARank) warranty claims at an early stage of the Car’s lifecycle will help auto mobile company to reduce the cost of warranty claims. Several different types of deep learning (Bi-Directional LSTM etc.) models and engines were used to identify cases that are A-Rank.
Education
International Institute of Information Technology – Bangalore
Post Graduate Diploma
2017 — 2018
Jadavpur Vidyapith
SECONDARY
Jodhpur Park Boys' School
HIGHER SECONDARY
Kalyani Government Engineering College
Bachelor of Technology
2010 — 2014
Liverpool John Moores University
Master of Science - MS
2019 — 2020
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