Subhajit Pal

About Subhajit Pal

A passionate Google Workspace Administrator and having approx 4+ years of experience in the Cloud industry with primarily skilled in Google Workspace, Javascript & Python.Experienced in managing and optimizing Google Workspace environments with a strong focus on email security, service reliability, and user support. I specialize in troubleshooting complex email issues, analyzing mail flow, and configuring policies to ensure secure and seamless communication.As a Subject Matter Expert, I’ve led high-performing teams, driven quality service delivery, and consistently maintained strong Customer Effort Scores. I bring expertise in configuring Gmail security settings, managing domain records (MX, SPF, DKIM, DMARC), and implementing anti-phishing and spam mitigation strategies.Proficient in tools like Salesforce (Vector), I also handle escalation matrices, post-incident reporting (PIRs), and operational reporting to support continuous service improvement. With hands-on experience in Google Workspace configurations, OU policy management, and third-party email client integrations, I’m committed to delivering effective solutions and driving client satisfaction across global teams.

Experience

1. System Engineer

   Infosys

   Jul 2024 — Present

   Create detailed post-incident reports (PIRs), manage escalation matrices, and present findings to leadership for continuous service improvement.*Perform testing and validation of new feature rollouts and configuration changes across the Google Workspace environment.*Analyze phishing, spam, and malware threats; implement mitigation strategies to ensure robust email protection and compliance.*Deliver direct support to global clients, ensuring seamless service delivery and maintaining a Customer Effort Score (CES) consistently.*Acted as Subject Matter Expert and led a 15-member Email Security team, overseeing performance, mentoring, and driving quality resolutions aligned with SLAs.*Skilled in using Salesforce (Vector) for queue and SLA management, along with maintaining 24×7 shift rosters and compiling daily, weekly, and monthly operational reports.*Proficient in configuring third-party email clients using SMTP and handling integrations with Google Workspace.

Education

• CHANDIGARH UNIVERSITY

  Master of Computer Applications - MCA

• Taldangra Fulmati High School

  Higher secondary, Science

  2016 — 2018

• Bhedua High School

  Madhyamik

  2010 — 2016

• NSHM College of Management and Technology

  Bachelor's degree, BCA

  2018 — 2021