Subhajit Mukherjee

About Subhajit Mukherjee

Innovative and dynamic IT engineer with expertise in IT Service Management, IT Infrastructure - Network, Server Management, and troubleshooting. Adept at leveraging ITIL frameworks to optimize performance and deliver cutting-edge solutions. Dedicated to driving technological excellence, elevating user experiences, and continually advancing skills in a fast-paced IT landscape.

Experience

1. IT Associate

   Gear Inc.

   Jun 2024 — Present · Kolkata, IN

   Global client support via email, chat, ticketing systems.2. Active Directory and Domain Controller management, streamlining user account creation, permissions, and security policies to ensure robust network integrity and operational efficiency.3. Administrator Microsoft Office 365 and Google Workspace environments.4. Expertly managed and optimized physical servers, network devices, and firewall systems to ensure peak performance, robust security, and uninterrupted operations.5. Comprehensive cloud and endpoint security solutions while educating end users on best practices, significantly enhancing overall cybersecurity and organizational resilience.6. Led the monitoring and maintenance of backup systems to ensure data integrity and rapid recovery, safeguarding critical information and minimizing downtime.7. Streamlined IT onboarding and offboarding processes, ensuring smooth transitions and secure management for new and departing employees.8. Oversaw asset management with meticulous registration and documentation, ensuring tracking.9. Directed and optimized access control and IP cameras, enhancing security and ensuring top -notch surveillance coverage.10. Handled patch management and change requests to maintain system stability and efficiency.

Education

• West Bengal State University, Kolkata

  Bachelor of Science - BS

  2017 — 2020

• Adroit Information Technology Academy (AITA)

  CCNA 200-301

  2021 — 2022