Subhajit Ghosh
Packaged App Development - Itsm Lead @Accenture
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WORK HISTORY
Packaged App Development - Itsm Lead @Accenture
Kolkata, IN
EDUCATION
Calcutta University, Kolkata
Bachelor of Science - BS
The Institute of Computer Accountants
Industrial Accountant
Brainware College of Professional Studies
Post Graduate Diploma on Networking
ABOUT SUBHAJIT GHOSH
I am an experienced IT Infrastructure Service & Capacity Management Professional with 12 yrs of corporate exposures. Have discharged multiple responsibilities on IT Service Domain and Technology Ops at different point of times in my career in the MNCs. 1) Technology and Network Operation, Application Support and IT Service delivery. 2) Business Resiliency and Support with correct BCP Plan across multiple locations mainly in TCS. 3) Windows and Server Administration with L3 level of LAN Support and L2 level of WAN support with multiple collaboration and Cross-functional activities with OLAs defined. 4) ITIL roles like Incident, Change, Problem and Capacity Manager as the analysts and the technical troubleshooter with SLA adherence. SLA Monitoring and Reporting with incisive analysis for any breach. Major Incident and Emergency Change Implementation. 5) Direct interaction with client on technical issues and Management Reporting. 6) IT Quality and Security Audit Activities across different entities of TCS Kolkata BPS Infrastructure team. 7)Direct engagement with IT Audit Activities both Internal and External right from pre-Audit checks and preparation to Audit Report Finalisation with the key stake holders across boards.
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