Subhajit Chakraborty
Sr Vice President Customer Experience @mPokket
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WORK HISTORY
Sr Vice President Customer Experience @mPokket
IN
Spearheading Customer Experience with key insights of ensuring customer delight and satisfaction for the organisation, analysing customer behaviour and bringing in changes in the processes which brings smiles to the customer base. Working on process excellence and re-engineering to ensure holistic betterment of the organisation growth and retention of customers across all tiers.
EDUCATION
ST. Xavier's School, India
I.C.S.E, Infor
Sikkim Manipal Institute of Technology - SMU
B.Sc, Information Technology
SKILLS
ABOUT SUBHAJIT CHAKRABORTY
With over 10 years of experience across BPO, ITES, and fintech industries, I lead customer experience at mPokket, focusing on driving customer delight and satisfaction. My role emphasizes process re-engineering and excellence to enhance organizational growth and improve customer retention across all tiers. Passionate about delivering exceptional customer support, I collaborate with teams to analyze customer behavior and implement impactful process improvements. My work is driven by a commitment to innovation and operational excellence, ensuring value creation for both customers and the organization.
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