Subhajit Chakraborty
User Engagement Advocate @Bentley Systems
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WORK HISTORY
User Engagement Advocate @Bentley Systems
Kolkata, IN
Handling 400+ Accounts in The South East Asia, Australia, Newzealand and INDIA- Responsible for Overall ARR Retaintion and Growth- Focused on Generating Upsell & CrossSell Oppurtunities- Dedicated towards Customer Engagement & Delight- First Member of The User Success Team for Bentley System.
EDUCATION
Naktala High School
Secendory, General Studies
Institute of Hotel Management Chennai
Bachelor in Hotel Management, Hospitality and Hotel Administration
Indira Gandhi National Open University
Bachelor of Science (B.Sc.), Tourism and Travel Services Management
Naktala High School
Higher Secendory, Commerce
ABOUT SUBHAJIT CHAKRABORTY
Customer Success Manager cum Key Account Manager with experience of 9 + years in managing a large number of customer accounts of more than 500clients while maintaining a high level of customer satisfaction.• Experience of SAAS Product Deployment for more than 400 clients• Managed 500+ Blue-Chip Clients.• Experience in both B2B & B2C business model• Focused on revenue generation while promoting quality and long-term customer relationships• Experienced in leading teams of 7 client service associates and 3 client account managers• Specialized in customer experience, conflict resolution, churn management and interpersonal communication• Well versed with SAAS, Hospitality, Real Estate & BTL Marketing Industries• B.Sc in Tourism Management from IGNOU and Bachelor in Hotel Management from IHM CHENNAI.• Worked with Sterling Holidays as a Management Trainee and a Assistant Manager in Recreation department.• Former Business Development Executive at ESSEL Group.• Former Corporate Sales Manager in OYO Rooms.• Former Associate Manager - Client Delight and Growth in MyGate. • Commission Based Partner of a Wedding Photography Company called Wedding Photo Creators.Always looking forward to grow personal and professional network. Feel free to connect via LinkedIn or contact me directly at m••••••••@gmail.com.
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