Subhajit Chakraborty
Customer Success | Account Management | ARR Retaintion & Growth | Churn Control | Ex-MyGate, Ex-OYO, Ex- ESSEL Group
- Role
- User Engagement Advocate at Bentley Systems
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Subhajit Chakraborty
Customer Success Manager cum Key Account Manager with experience of 9 + years in managing a large number of customer accounts of more than 500clients while maintaining a high level of customer satisfaction.• Experience of SAAS Product Deployment for more than 400 clients• Managed 500+ Blue-Chip Clients.• Experience in both B2B & B2C business model• Focused on revenue generation while promoting quality and long-term customer relationships• Experienced in leading teams of 7 client service associates and 3 client account managers• Specialized in customer experience, conflict resolution, churn management and interpersonal communication• Well versed with SAAS, Hospitality, Real Estate & BTL Marketing Industries• B.Sc in Tourism Management from IGNOU and Bachelor in Hotel Management from IHM CHENNAI.• Worked with Sterling Holidays as a Management Trainee and a Assistant Manager in Recreation department.• Former Business Development Executive at ESSEL Group.• Former Corporate Sales Manager in OYO Rooms.• Former Associate Manager - Client Delight and Growth in MyGate. • Commission Based Partner of a Wedding Photography Company called Wedding Photo Creators.Always looking forward to grow personal and professional network. Feel free to connect via LinkedIn or contact me directly at m••••••••@gmail.com.
Experience
User Engagement Advocate
May 2024 — Present · Kolkata, IN
Handling 400+ Accounts in The South East Asia, Australia, Newzealand and INDIA- Responsible for Overall ARR Retaintion and Growth- Focused on Generating Upsell & CrossSell Oppurtunities- Dedicated towards Customer Engagement & Delight- First Member of The User Success Team for Bentley System.
Education
Naktala High School
Secendory, General Studies
2009 — 2011
Institute of Hotel Management Chennai
Bachelor in Hotel Management, Hospitality and Hotel Administration
2013 — 2016
Indira Gandhi National Open University
Bachelor of Science (B.Sc.), Tourism and Travel Services Management
2013 — 2016
Naktala High School
Higher Secendory, Commerce
2012 — 2013
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