Subhadro Singh
Process Expert at Tata Consultancy Services | ITIL Service Design, Process Improvement, Business Analyst and can join within 15-20 days.
- Role
- Process Expert at Tata Consultancy Services
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Subhadro Singh
With over 17 years of experience in Service management and Operations management. I am a process expert at Tata Consultancy Services (TCS), one of the leading IT services providers in the world. I handle key aspects of service management, such as change management, incident management, catalog management, and transition of new projects from initiation to go-live phase.As a process expert, I design, implement, and monitor effective processes based on the best practices of ITIL, a globally recognized framework for IT service management. I also conduct end user training and change readiness assessments to ensure smooth adoption and delivery of IT services. Additionally, I generate new ideas and devise feasible solutions to address the challenges and opportunities in the service management domain. I am passionate and diligent about delivering service excellence and achieving customer satisfaction.
Experience
Process Expert
Nov 2014 — Present · Pune, IN
ServiceNow Admin, Change Manager, Incident Manager, Catalog Manager, Transition of new project till go live phase.
Education
St. Xavier's College (Autonomous), Kolkata
Bachelor of Arts - BA
2002 — 2005
Sacred Heart School
Schooling
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