Subhadip Mondal Ccsm
Customer Success
- Role
- Sr Customer Success Manager, Team Lead at Replicon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
Experience
Sr Customer Success Manager, Team Lead
Nov 2015 — Present · Bangalore, IN
Assistant Manager - Customer Success - EMEATeam Lead - Customer Success - Mid Market Accounts Customer Success Manager - Mid Market Customer Success Manager - Small Business Unit- Team Management & Mid Market Account Management- Hiring - Mentorship - Training- CSM PlayBook conceptualization, design, content design, and production- Head Knowledge sharing sessions- Previous - Key member - Mid Market CSM Team- Previous - Key member - Small Business Unit SKILLS- Extensive Customer Engagement- Aggressive product usage monitoring- Proactive support- Strategic customer onboarding- Effective and improved product adoption- Enhanced product adoption- Reduced issue recurrence- Quarterly Business Reviews- Account health monitoring- Extensive logo churn reviews- Product gap identification- Partnering with Product Development team- Customization Initiatives- Integration in customer IT environment- Built a Strong reference network- Marketing initiative-Customer testimonials- Upsell - Value proposition & positioning- 90-day renewal forecasting- Extensive Survey feedback follow-ups- Detractor Research & proactive approach- Support & Implementation cases research- SBU segmentation- SBU pricing model- SBU product packaging
Education
Dayananda Sagar College Of Engineering, Bangalore
Bachelor of Engineering (BEng), E&C
1996 — 2000
South Point High School
Secondary, School
1982 — 1994
Christ College Institute of Management
MBA, Marketing, Human Resources
2001 — 2003
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