Subhadip Kumar

About Subhadip Kumar

Cumulative experience of 21 years in functions including Service Delivery, Project Management, Transitions, IT Infrastructure Management, IT Service management, ITIL, Environment support, Incident Management in a Managed Services/Datacentre environment.Organisational Experience Barclays India Pvt Ltd, Pune Jan’19- March\'24Role : AVP(Service Control Manager)- Working in the Technology command centre TCC as Service control Manager with service, application and infrastructure monitoring- Handling all the day to day in the command centre by doing coordination with the respective L1/L2/L3 infrastructure teams in handling triage calls while identifying potential issues. Handling major incident calls and providing inputs and assistance whenever required- Active participation in incident, problem and change management- Taking daily calls as part of investment banking which includes front/middle/back applications in global locations which includes service support and incident management with the stakeholders. Functionally working with investment banking stakeholders for issue identification and analysis for better recovery and support- Coordination being done with the L1 teams also as part of governance and other operational activities- Managing service levels as part of service level management agreement as part of service operations and transition for overall process- Collaborate with all on-duty leads, in overseeing event management queues to ensure SLA matrix are being met, through use of Netcool and associated event management toolsets- Dashboard monitoring in is our control with all the critical monitoring done for applications dashboards for respective areas- Change coordination done with the change teams as part of CAB calls attendance, PIR call attendance and emergency change approvals and change bridges allocation- All change records updation done in the change tracker as part of weekly and daily changes with the respective stakeholders- Service recovery support is being provided with all types of infra related issues with the respective app RTB teams- Breakglass approvals are provided to all the users in out of business hours- Facilitate Monthly MI reviews for Event and Incident data, tracking any improvements identified with strategy to ensure consistency and best practice- 24x7 collaboration with DC teams, CSO Joint Operations Centre and Payment Control Centre teams.

Experience

1. Avp- Service Manager

   Barclays

   Jan 2019 — Present · Pune, IN

   Having 21 years of experience into IT and looking for change into IT service management which includes ITIL, incident management and change management. Looking forward for IT service management position in the organisation.

Education

• International Institute of Information Technology Hyderabad (IIITH)

  MS, Advanced Networking and Telecomm

  2002 — 2004

• DonBosco School, Bandel

  ClassXth

  1989 — 1994

• Rajiv Gandhi Prodyogiki Vishwavidyalaya

  BE, Electronics

  1997 — 2001