Subhadeep Mukherjee

About Subhadeep Mukherjee

Results-driven Customer Success & AI Transformation Leader with a passion for leveraging AI and automation to enhance customer experiences and drive business growth. I specialize in building and leading high-impact customer success teams, optimizing customer journeys, and ensuring exceptional revenue retention and expansion. My experience spans AI-powered CX, enterprise SaaS, and digital transformation, enabling organizations to maximize product adoption and ROI.I thrive at the intersection of technology, customer engagement, and business strategy, helping enterprises integrate AI-driven automation and predictive analytics into their customer success frameworks. Passionate about mentoring future leaders, shaping customer-first strategies, and driving sustainable growth through innovation.

Experience

1. Head of Sales

   Credgenics

   Oct 2025 — Present · New Delhi, IN

   Lead enterprise sales for the region with a focus on high-value strategic accounts in BFSI.• Partner with CXO-level stakeholders to understand portfolio challenges and design digital collection strategies using AI, Voice Bots, workflow automation, and analytics.• Spearheaded enterprise sales initiatives for high-value strategic accounts in the BFSI sector, enhancing digital collection strategies. • Build data-driven business cases demonstrating measurable improvements in recovery rates, cost efficiency, compliance, and customer experience.• Collaborate closely with Customer Success, Product, and Solutions teams to ensure seamless delivery, expansion, and long-term account growth.• Contribute to Credgenics’ GTM initiatives, product feedback loops, and sector-specific growth strategies.• Develop and manage a predictable regional pipeline aligned to organisational revenue goals.

Education

• West Bengal University of Technology, Kolkata

  Bachelor of Engineering - BE, Electrical and Electronics Engineering

  2007 — 2011

• Great Lakes Institute of Management

  PGP Ex, Data Science

• Indian Institute of Management Bangalore (IIM Bangalore)

  Leadership amd Strategy

• XLRI Jamshedpur

  Digital Marketing Strategies , Marketing

  2018 — 2019

Skills

• Pay Per Click (Ppc)
• Outlook
• Echosign
• Call Centers
• Business Development
• Software as a Service (Saas)
• Digital Marketing
• Integration
• Sql
• Training
• Leadership
• Event Management
• Music Production
• Team Management
• Project Management
• Customer Retention
• Customer Service
• Consulting
• C++
• Technical Support
• Customer Relationship Management (Crm)
• Troubleshooting
• Social Media Marketing
• Powerpoint
• Cloud Computing
• Business-to-Business (B2b)
• Adobe Acrobat
• Networking
• Java
• Adobe Audition
• Microsoft Office
• Sales
• Crm
• Employee Training
• Google Adwords
• Salesforce.com
• Html
• Marketing
• Audio Engineering
• Composition