Subhabrata Dasgupta
Manager of Customer Experience @BrightCHAMPS
Signup · Get unlimited contacts
WORK HISTORY
Manager of Customer Experience @BrightCHAMPS
Bengaluru, IN
Head of Customer Experience for BrightCHAMPS, leading global support and success operations across EdTech markets (US, APAC, GCC, India). I drive customer satisfaction, NPS improvement, retention impact, and high-quality learner experience through scalable processes, CX strategy, and cross-functional execution.I lead the transformation of digital support systems including Zoho Desk automation, CallHippo calling workflows, CRM integrations, and real-time CX analytics. My focus is on building high-performing teams, optimizing SLAs/FCR/backlog, and strengthening the learner–parent journey through data-driven operational excellence.Passionate about elevating EdTech experiences at scale through strong leadership, operational rigor, and customer-first thinking.
EDUCATION
Sathyabama University
Bachelor of Engineering (BE)
Kendriya Vidyalaya
Science
ABOUT SUBHABRATA DASGUPTA
Experienced Customer Experience & Operations Leader with 8+ years of success in managing large-scale international operations, strategic planning, and data-driven decision-making. Currently leading global CX at BrightCHAMPS, driving NPS, SLA adherence, and scalable support systems across international markets. Previously led high-performing teams at Greatlearning, Simplilearn and NoBroker.com, optimizing processes, improving operational efficiency, and enabling customer-centric growth. Known for building strong teams, transforming workflows, and delivering measurable impact through analytics, automation, and continuous improvement.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.