Subhabrata Dasgupta
CX & Operations Leader | EdTech & PropTech | Building High-Impact Global Experiences | Ex-Great Learning, Simplilearn, NoBroker | Scaling Customer-Centric Growth
- Role
- Manager of Customer Experience at BrightCHAMPS
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Subhabrata Dasgupta
Experienced Customer Experience & Operations Leader with 8+ years of success in managing large-scale international operations, strategic planning, and data-driven decision-making. Currently leading global CX at BrightCHAMPS, driving NPS, SLA adherence, and scalable support systems across international markets. Previously led high-performing teams at Greatlearning, Simplilearn and NoBroker.com, optimizing processes, improving operational efficiency, and enabling customer-centric growth. Known for building strong teams, transforming workflows, and delivering measurable impact through analytics, automation, and continuous improvement.
Experience
Manager of Customer Experience
Nov 2025 — Present · Bengaluru, IN
Head of Customer Experience for BrightCHAMPS, leading global support and success operations across EdTech markets (US, APAC, GCC, India). I drive customer satisfaction, NPS improvement, retention impact, and high-quality learner experience through scalable processes, CX strategy, and cross-functional execution.I lead the transformation of digital support systems including Zoho Desk automation, CallHippo calling workflows, CRM integrations, and real-time CX analytics. My focus is on building high-performing teams, optimizing SLAs/FCR/backlog, and strengthening the learner–parent journey through data-driven operational excellence.Passionate about elevating EdTech experiences at scale through strong leadership, operational rigor, and customer-first thinking.
Education
Sathyabama University
Bachelor of Engineering (BE)
2013 — 2017
Kendriya Vidyalaya
Science
2001 — 2013
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