Subaschan Kadar

About Subaschan Kadar

Experienced Import Export Specialist with a demonstrated history of working in the logistics and supply chain industry. Skilled in Research, Air Freight, Customer Service, and Import & Export Logistics.

Experience

1. Customer Experience Associate

   DraftKings Inc.

   May 2025 — Present · Jersey City, NJ, US

   Provide high-quality customer support across DraftKings’ Sportsbook, Casino, Daily Fantasy, and Jackpocket products, resolving 40+ player inquiries per day with a focus on accuracy, efficiency, and compliance. Utilize strong product knowledge and troubleshooting skills to assist customers with account access, payments, withdrawals, verification, and gameplay issues.Communicate with players through phone, email, chat, and social channels, ensuring a consistent, professional, and empathetic experience across all touchpoints. Maintain detailed, accurate case documentation in internal CRM tools while following security and regulatory guidelines.Strengthen brand trust through skilled conflict resolution, clear communication, and solution-focused support. Collaborate with internal fraud, payments, geolocation, and product teams by escalating trends and providing actionable feedback to reduce friction points and improve platform performance.Serve as a customer advocate, identifying recurring issues, contributing insights to help refine tools and workflows, and supporting business growth through exceptional service and a strong understanding of player needs.

Education

• University of Phoenix

  Information Technology

  2025