Stuti V.
Senior Analyst, Customer Strategy & Innovation at United Airlines
- Role
- Senior Analyst, Customer Strategy and Innovation at United Airlines
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Stuti V.
As a Senior Analyst in Customer Strategy & Innovation, I lead initiatives to optimize the airport lobby experience, leveraging customer insights and data to enhance key touchpoints. I develop future-state processes, drive strategic improvements, and partner with stakeholders to implement customer-centric innovations that improve satisfaction and operational efficiency. Previously, as an Analyst in Personalized Offers, I directed targeted campaigns that drove ancillary revenue growth, strengthened customer engagement, and expanded MileagePlus membership. Prior to that, as a Project Manager at TPN Retail, I managed client proposals, optimized resource allocation, and led cross-functional projects to deliver impactful solutions. My experience in customer strategy, marketing, and process improvement enables me to drive meaningful results and foster strong business relationships.I love building relationships both in and outside of work, valuing the connections that drive collaboration and shared success. Outside of my professional life, I am an avid reader and enjoy exploring new destinations, embracing the opportunity to experience different cultures and perspectives.
Experience
Senior Analyst, Customer Strategy and Innovation
Dec 2023 — Present
Education
NC State European Center in Prague
Study Abroad
North Carolina State University
Bachelor of Arts
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