Stutee Nayak
Associate Consultant | Ex Capgemini |Ex Lloyds Banking group| Servicenow| ITSM| Change management, Incident Management, Problem management, Major Incident management, Release management, Disaster recovery
- Role
- Service Manager at HCLTech
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Stutee Nayak
Email: s••••••••@gmail.comAs an experience service manager. Over these 7years I have been supporting for multiple customers and extensive knowledge on working directly with internal as well external stakeholders at all levels, overcoming resistance and ultimately changing the way the business works for the better. I have dealt with numerous live emergency scenarios tactfully with multiple activities all at a time with experience on KPI analysis and SLA management on entire SDM( Including Incident, Problem and Change and MIM(Major Incident management)) with understanding on Agile methodology.I also introduced multiple continual service improvement plans to customer for better quality output. I have the skill to look multiple accounts in case of emergency in organisation and never fail to meet the goals. I have extensive experience in monitoring and evaluation KPI and working on complete monthly detailed reports.
Experience
Service Manager
Apr 2024 — Present
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