Stuart McRae
Complaints Team Leader @Square 4 Partners
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WORK HISTORY
Complaints Team Leader @Square 4 Partners
Slough, GB
Managing a team of experienced complaints handlers to provide resolutions to LeasePlan customers following a sharp increase of complaints relating to issues with the implementation of a new IT System. This is the first time the client has used external contractors to integrate with their existing customer services and complaints teams. It is my responsibility to allocate work, monitor production and quality and provide resolutions to team queries by liaising with other stakeholders.
EDUCATION
St. Johns School and Community College
GCSE
St. Johns School and Community College
Advanced GNVQ
ABOUT STUART MCRAE
A successful people leader with experience working within B2B and B2C markets across…
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