Stuart King

About Stuart King

I specialize in enterprise CX journey systems, serving as the TheyDo subject-matter…

Experience

1. Senior Customer Experience Specialist

   Allianz

   Apr 2025 — Present · Minneapolis, MN, US

   Lead Architect • CX Strategy & Journey Management, TheyDo journey maps and atlases, embedding metrics, insights, and prioritization logic to support journey owners. • Designed and implemented the CX taxonomy and content model used across journeys for consistent tagging, structure, and reporting. • Built Forrester-aligned CX scoring models to evaluate initiatives by impact, effort, and strategic fit. • AI automation and prompt engineering, insight ingestion and document processing • AI agent and workflow design and buildCX Research & Insight Integration • Developed and trained an AI system to extract and format insights from Voice of the Customer (VOC) data and research reports. • Integrated these insights directly into TheyDo, enriching journey visibility and informing prioritization. • Conducted heuristic evaluations and synthesized quantitative/qualitative data to align CX strategy with user needs.Process & Systems Design • Created current and future state process flows in Miro to support service blueprinting and CX storytelling. • Built custom-coded SharePoint backlog tools, enabling dynamic initiative tracking, filtering, and prioritization views.CX Operations & Execution • Authored detailed requirements documentation tied to journey-based initiatives and solution design. • Maintained a centralized initiative tracking system to align delivery teams and ensure roadmap execution. • Translated metrics and behavioral insights into actionable CX roadmap decisions.

Education

• University of Wisconsin-Stout

  Bachelor of Science - BS

  1987 — 1993

Skills

• User Interface
• Team Leadership
• UX Analysis
• Analysis
• Usability Testing
• Microsoft Certified Professional
• Corporate Branding
• Creative Direction
• .net
• Silverlight
• Css
• Web Applications
• Visio
• User Interface Design
• Consulting
• Xhtml
• Agile Methodologies
• Logo Design
• Front-End Development
• Web Design
• Information Architecture
• User Experience Design
• User Experience
• Personal Branding
• Sharepoint Branding
• Html
• Business Analysis
• Interaction Design
• Sharepoint
• Usability
• Front-End
• Software Consulting
• Axure
• User-Centered Design