Stuart Mead
Customer Services Manager, Europe - Next Generation Products @Imperial Brands PLC
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WORK HISTORY
Customer Services Manager, Europe - Next Generation Products @Imperial Brands PLC
Leading the strategy, management, development and setup of Customer Services across the global footprint for Next Generation Products (NGP). Focusing on developing and enhancing the current framework, and working with both central and market functions to drive innovation within customer service. Responsible for set up and management of third party outsourced omni channel multi brand contact centres covering Europe region handling c contacts per month.
EDUCATION
Shaw Academy
Diploma, Foundation Diploma in Social Media Marketing & Online Reputation Management
Shaw Academy
Diploma, Foundation Diploma in Digital Marketing
Brunel Technical College
City and Guilds 224 Electronics Servicing - Part 1,2 and 3, Electronics
SKILLS
ABOUT STUART MEAD
Award winning, highly motivated and adaptable leader with over 20 years management experience, who leads by encouraging an environment where 360° challenge, continuous improvement, flexibility and customer delight are the norm. The ability and desire to create, develop and grow operations as well as championing change makes for an ideal business leader.Always the customer’s champion and understands the need to continually review strategy and process to provide the best possible customer/client experience ensuring their loyalty by positively promoting the brand. Holds a logical mind with an acute attention to detail and an ability to analyse, interpret and utilise complex data enabling a thorough understanding of the links between great customer service, business performance and profitability.
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