Stuart McCann
Associate Director @Boston Consulting Group (BCG)
London, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2019 — Present
Associate Director @Boston Consulting Group (BCG)
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London, GB
EDUCATION
2005 — 2007
Preston College
Law
2007 — 2010
Lancaster University
PPE, Philosophy, Politics and Economics
SKILLS
Data AnalysisContact CentersCall RoutingCustomer ServiceForecastingProject DeliveryExcelCustomer SatisfactionIvrProcess ImprovementResource ManagementSlaChange ManagementMisWorkforce ManagementPerformance ManagementAcdKey Performance IndicatorsVerintCall CenterBusiness AnalyticsOutsourcingWindows ServicesProject PlanningClaim AnalysisAvayaOperations ManagementCall CentersRisk ManagementTeam ManagementPlanningService DeliveryBusiness AnalysisBusiness Process ImprovementCapacity PlanningContact CentreCustomer ExperienceClaims ManagementMicrosoft ExcelManagement
ABOUT STUART MCCANN
Working at the intersection of business strategy, creative design, customer experience…
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