Stuart Landers

About Stuart Landers

I have a bachelor\'s degree in business management and leadership from the University of Wales Trinity Saint David and a higher certificate in finance and financial management services from the Cork College of Commerce. I am currently a senior client success manager at 360Connect, a leading provider of B2B lead generation solutions. My core competencies include client onboarding, strategic account growth, and key account acquisition and retention.At 360Connect, I build and maintain strong, long-lasting client relationships, serving as the lead point of contact for all customer account issues. I ensure the timely and successful delivery of our solutions according to customer needs and objectives, communicating the progress of monthly/quarterly initiatives to internal and external stakeholders. I also collaborate with the sales team to identify and grow opportunities, expanding the business relationship with existing clients and/or identifying areas of improvement. I am passionate about delivering the best customer experience and value, and I bring diverse perspectives and experiences to the team, thanks to my academic and professional background in finance and business management.

Experience

1. Senior Client Success Manager

   360connect, Llc

   Jul 2020 — Present

   Build and maintain strong, long-lasting client relationships• Serve as the lead point of contact for all customer account issues• Develop trusted advisor relationships with key accounts and customer stakeholders• Ensure the timely and successful delivery of our solutions according to customer needs and objectives• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders• Expand the business relationship with existing clients and/or identify areas of improvement• Prepare reports on account status• Collaborate with sales team to identify and grow opportunities• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level• Solid experience with CRM software (e.g. Salesforce, Zoho CRM, or HubSpot) and MS Office (particularly MS Excel)• Experience delivering client-focused solutions to customer needs• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail• Strong verbal and written communication skills

Education

• Cork College of Commerce

  Higher Certificate - Level 7

  2010 — 2013

• University of Wales Trinity Saint David

  Bachelor's Degree (Hons)

  2013 — 2014