Stuart Summers

Chief Communications and Engagement Officer @RTD

Denver, CO, US

Oversee all marketing, communications, public relations, stakeholder engagement, and community outreach at a regional mass transit agency with an annual operating budget of $1.1 billion and more than 70 million customer boardings. Manage and mentor a team of 120 employees comprising communications, marketing, community engagement, and customer support professionals. Drive strategic initiatives to enhance overall brand awareness, increase ridership, and attract new customer segments through data-driven marketing campaigns and innovative community engagement programs. Lead the agency’s crisis communications response, ensuring transparent and effective strategies are implemented across multiple audiences. • Oversee a $25 million communications budget and execute multi-million-dollar marketing campaigns• Serve as the official spokesperson to the media, key stakeholders, and community partners• Provide regular updates, counsel, and feedback to the Chief Executive Officer• Coordinate all communications in support of emergency situations, service disruptions, and operational adjustments• Lead the agency’s crisis communications response and reputation management activities• Supervise and approve the creation of all marketing campaigns, creative assets, and paid promotionsOversee the implementation of mission-focused storytelling efforts across owned, earned, and paid media• Set agency benchmarks and report key performance indicators monthly to the agency’s publicly elected board• Direct all internal communications, employee engagement activities, and workplace events for more than 3,500 employees• Drive all customer engagement activities, with a specific focus on reaching underserved populations and diverse audiences• Create and implement a public affairs strategy to engage stakeholders and elected officials in more than 40 municipalities• Drive the agency’s customer experience initiatives and implement enhancements based on feedback and surveys

Idaho State University

Bachelor's Degree

Idaho State University

Master of Arts - MA