Stuart Summers

About Stuart Summers

Enterprise communications and public affairs executive with more than 20 years of…

Experience

1. Chief Communications and Engagement Officer

   RTD

   Dec 2022 — Present · Denver, CO, US

   Oversee all marketing, communications, public relations, stakeholder engagement, and community outreach at a regional mass transit agency with an annual operating budget of $1.1 billion and more than 70 million customer boardings. Manage and mentor a team of 120 employees comprising communications, marketing, community engagement, and customer support professionals. Drive strategic initiatives to enhance overall brand awareness, increase ridership, and attract new customer segments through data-driven marketing campaigns and innovative community engagement programs. Lead the agency’s crisis communications response, ensuring transparent and effective strategies are implemented across multiple audiences. • Oversee a $25 million communications budget and execute multi-million-dollar marketing campaigns• Serve as the official spokesperson to the media, key stakeholders, and community partners• Provide regular updates, counsel, and feedback to the Chief Executive Officer• Coordinate all communications in support of emergency situations, service disruptions, and operational adjustments• Lead the agency’s crisis communications response and reputation management activities• Supervise and approve the creation of all marketing campaigns, creative assets, and paid promotionsOversee the implementation of mission-focused storytelling efforts across owned, earned, and paid media• Set agency benchmarks and report key performance indicators monthly to the agency’s publicly elected board• Direct all internal communications, employee engagement activities, and workplace events for more than 3,500 employees• Drive all customer engagement activities, with a specific focus on reaching underserved populations and diverse audiences• Create and implement a public affairs strategy to engage stakeholders and elected officials in more than 40 municipalities• Drive the agency’s customer experience initiatives and implement enhancements based on feedback and surveys

Education

• Idaho State University

  Bachelor's Degree

  2003 — 2010

• Idaho State University

  Master of Arts - MA

  2021 — 2024

Skills

• Video Production
• Event Planning
• Microsoft Office
• Marketing Strategy
• Social Media Strategist
• Advertising
• Editing
• News Writing
• Leadership
• Graphic Design
• Social Media Advertising
• Customer Service
• Recruitment Advertising
• Public Relations
• Social Media Marketing
• Contact Development
• Marketing
• Community Outreach
• Public Speaking
• Teaching
• Social Media
• Higher Education
• Mongolian